Ownership
Own it! As a team and independently we strive to own the outcome of our efforts.
Frost Radar™ North America Customer Experience Outsourcing Service Market
[24]7.ai Labs
[24]7.ai Labs is making every contact center conversation
effortless with conversational AI.
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Overview
[24]7.ai Labs, the conversation automation technology division of [24]7.ai in India, is redefining how artificial intelligence, human insight, and deep contact center expertise come together to empower the world’s largest and most recognizable brands to deliver predictive, personalized and effortless customer experiences.
Proven results for key CX challenges
No matter what industry you’re in, the measure of success is in the numbers. At [24]7.ai Labs, we understand the challenges that are top of mind for customer-centric organizations—and we know how to deliver results. Our solutions and services are purpose-built to make an impact on the metrics that matter most: CSAT scores, revenue, and ROI. See what kind of measurable impact we can make for your business.
Improve CX
Whether you’re looking to improve your NPS and CSAT rankings on sites like JD Powers and Consumer Reports, our team of experts backed by industry-leading conversational AI, can help you deliver amazing experiences for your customers, by empowering the agents who serve them.
Drive sales growth
Through operational excellence, and a unique suite of fully integrated applications, [24]7.ai can help drive sales growth. From personalizing campaigns, to managing sales interactions in both digital and voice channels, [24]7.ai will help you capitalize on every interaction, to build trust, loyalty, retention and revenue.
Enable self-service
When done right, automating interactions can dramatically reduce costs, while providing a superior customer experience. With the industry’s best conversational AI technology, [24]7.ai regularly drives service automation rates well above 50%, freeing agents to focus on high-value interactions.
Customers who trust [24]7.ai
Resources
Analyst ReportEverest Group PEAK Matrix for Customer Experience Management (CXM) Service Providers 2021
Our company values
Respect
The foundation upon which everything is built.
Results
The outcome of drive, focus and commitment.
Teamwork
Together we work towards common goals, learning from the failures and sharing in the successes.
Transparency
No hidden agendas: understand where you stand.
Corporate Social Responsibility
[24]7.ai Foundation
The foundation focuses on several corporate social responsibility initiatives, including: education, blood donation, sustainability, and other community-facing activities.
Learn More[24]7.ai ConnectHER
A women’s leadership network inspires meaningful and thought-provoking experiences that build confidence, foster inclusion and diversity, and drive visibility within our corporate culture. With the aim to inspire and support future leaders within [24]7.ai, we connect, learn and share through mentoring programs, inspirational speaker series, individual spotlights, philanthropic and networking events.
Project Sunrise
The Project Sunrise vision is to help bridge the gap between what students learn at colleges and what enterprises really need.
Learn MoreCommunity Projects by Founders Forum Members
Founders Forum members are actively involved in a wide range of community projects in various geographies.
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India DEI
Hiring
We took this notion forward by conducting hiring drives specific to women, and partnering with all female colleges.
Diversity Counsel
The SHAKTI program is governed by the Diversity Council, which is made up of 15 members from the Leadership team who strategize the various D&I initiatives.
Diversity Champions
The Diversity Champions are selected from each of our programs. They are responsible for executing all D&I initiatives, and spreading awareness within the organization.
Retention
We constantly work towards retaining our employees, as they are the most valued pillars of our organization. We hold regular focus group sessions, support groups, one-on-one counselling sessions, and D&I engagement events (baby showers, International Women’s Day, etc.), all in order to help understand the needs of our employees. This helps us develop our women friendly policies (flexible working hours, etc.).
The overall impact includes a much more productive, healthy and committed workforce. It helps reduce the loss associated with recruitment, business productivity, poor customer service and more.
Development
Womenable is a unique development program designed to create a female leadership pipeline. It is targeted at mid-level management roles to facilitate and maintain a healthy gender ratio.
We organize regular interactive leadership networking sessions, where our mid-level employees are provided with a platform to network and interact with the leadership, in-house and clients.
Support Against Sexual Harassment (SASH)
We put the utmost emphasis on the safety and security of our employees. Any form or degree of sexual harassment is strictly unacceptable in the organization. We have a 20-member Internal Committee that is assigned to the cases that are reported. Each case is dealt with as per the degree of the grievance, and a solution is provided as appropriate. The penalty could be anything ranging from a warning, to suspension, and in grave cases, termination.